3 Shortcuts to Double Customer Acquisition in Record Time
In school they teach you marketing from 30,000 feet, as if you have a brand everyone adores and plenty of cash in the bank to throw at a well rounded ‘media mix’ that magically makes numbers soar.
“Marketing is sooooo easy”, you think (already incorrectly equating marketing with advertising).
Cue champagne. Hot office parties complete with kegs and drinking. Kinda like The Wolf of Wall Street. Well, the fun parts at least.
Then you get a job. Or start a company. And reality hits.
Teams are stretched paper thin. Everything’s expected ASAP. Budgets are nonexistent.
The good news, is that with some ingenuity and good old-fashioned hustle, you can scale customer acquisition despite – and often because of – your limited internal resources.
Here’s how, along with a few tips for each scenario to implement immediately.
How ‘Constraints’ Can Actually Help You Scale Customer Acquisition
Significant growth comes down to big wins that deliver outsized returns. That means you generally have 2-3 channels or tactics driving the bulk of your traffic and conversions.
Contrary to the financial world, diversification will kill a small organization trying to aggressively grow. You can’t compete on multiple fronts with your puny budget or tiny team. Instead, you need to get scrappy and throw everything you’ve got in one direction – all at the same time – in a single coordinated effort.
Counterintuitively, your existing internal constraints can help. Tough decisions become blindingly obvious when you’re drastically short in specific resources. Typically that comes in the form of time, labor, or money.
- Time: You need results – fast! Priority number one is moving the needle, as fast as possible, by doing whatever it takes.
- Labor: You’re short on bodies, but as a result have a little extra cash and can afford to invest in long-term solutions (because realistically you can’t deliver results tomorrow).
- Money: You’re cash-strapped, or on a short runway, and can’t afford to splash on flashy trade show booths or ad campaigns.
The good news is that you can use this constraint to your advantage, by helping you figure out which route to take and focus on.
Constraint #1. Time
Maybe you have a board meeting in 6 months and need to show traction.
Or maybe your runway is disappearing faster than the horizon on a hot summer day. (That was the most poetic thing I’ve ever written.)
People short on time have one option. And only one option. Advertising.
Most small or inexperienced organizations incorrectly assume that advertising is a waste of precious capital. But you’d be surprised if you had proper tracking in place to compare your advertising results (which is a flexible, variable cost) with astronomically expensive overhead costs like payroll (which are rigid, fixed costs).
Basic time tracking can help, and Toggl is a great, simple option. The problem, of course, is getting everyone to actually use it. And then having to manually cross-reference results.
Time Doctor is a perfect option to avoid this, because it runs automatically in the background while people work. It can help you keep track of where time might be slipping away, which activities are the most distracting or tedious, while also highlighting new ways to optimize performance of remote teams.
When you actually compare the data, you’ll see that advertising can present a more affordable option for scaling growth, on a cadence that’s difficult to match.
Tip #1. Paid Acquisition
Paid acquisition is the ONLY option that has the power to deliver instant, consistent results. You spend $ 100, bring in $ 120, and continue reinvesting that original amount.
The most popular options for this ‘direct-response’ style include AdWords, Facebook or LinkedIn. But don’t hesitate to try new platforms which typically have less competition, meaning your starting budget can be less too. For example, this in-depth (and visual – yay pictures!) guide on Instagram ad best practices is incredibly useful. You can even do media buying on a broader, yet affordable scale through an independent network like BuySellAds.com.
But before spending a single dime, you need to figure out an expected budget. I like to walk clients through a simple ad model (below), showcase how you can iterate based on early results while starting a paid campaign for the first time.
Tip #2. Retarget Everyone
Try not to waste a single visit by retargeting ads to previous site visitors. That means everyone that hits your site will see something for a few days (or weeks) after that might just get them to return and take action. (Retargeting also tends to be pretty affordable because of how targeted your audience becomes.)
AdWords remarketing is fairly straightforward, allowing you to run campaigns based on a list of users, people who’ve visited specific parts of your site, or visitors who complete some type of transaction goal.
Facebook also provides some really interesting options because of the ability to use custom audiences. For example, you can get a little more sophisticated and target people by ‘buying cycle’ stage. Here’s a guide on optimizing your Facebook sales funnel by using different types of ads for people in each stage.
Tip #3. Optimize Your Funnel
While most of the attention has been focused on advertising so far, it’s critical that your lead gen funnel – the place your traffic is going – has been optimized properly as well.
That means your ‘message match’ is perfect. Landing pages are optimized for best practices. You’re testing… something. And marketing automation is tied together so that every single lead receives the right message at the right time.
Breaking down a larger transaction into a series of ‘micro-conversions’, and then measuring each, can help you spot the problem areas where breakdowns occur.
Constraint #2. Labor
Most organizations have small marketing teams. Or they’re ill-equipped with great ‘brand’ people, but not many ‘performance’ or ‘growth’-oriented ones. Your ‘team’ might even just be you and a buddy.
Regardless, it’s tough to get important things accomplished when you’re having to juggle multiple tasks, wear different hats, or other corny metaphors for multitasking.
Realistically that means (a) results won’t come overnight, and (b) your best growth strategy needs to emphasize scale.
Advertising (previously mentioned) is a decent potential option, because it scales very effectively without a ton of involvement from people (assuming everything’s up-and-running, and you’re just tweaking here and there).
However, the best scaling tactic is organic search (or SEO). Today’s SEO involves all facets of inbound marketing, from content creation to promotion, that means a single investment of time and effort provides compounding results.
New blog posts create fodder for social and email. Those social and email campaigns help drive PR. Those PR referrals help drive new editorial links back to the original content, which now achieves greater search visibility – repeating the process to infinite with new links, traffic, leads and customers.
Cue the God light and angels softly strumming harps.
So where to start with organic search?
Tip #1. Clean Up Crawl Errors ASAP
All of the links in the world won’t help if your site’s riddled with 404 errors and duplicate content. Fire up Screaming Frog or use Moz to help you spot all of these inconsistencies and get them cleaned up ASAP.
Search engines have also started factoring in usage data like site traffic and engagement metrics (think bounce rates, time on site, and more). Sites with more traffic and better engagement rates tend to see better rankings too.
Login to Google Analytics, find the landing pages with the most visits AND highest bounce rate, and start addressing those first.
Tip #2. Create Unbranded Content
Everyone knows ‘content is important’. Every two-bit, social media hack journalist has said it over the past few years.
But what they neglect to mention is that there are over 2 million posts published each day. Mediocrity, therefore, is a waste of time (and effort). If you only have the resources to do ONE awesome guide or resource, do that, and promote the hell out of it.
This should be ‘unbranded content’, primarily focused on audience pain points, and entertaining to some degree. Perhaps no company has done more with less, than PayScale who regularly pumps out interesting resources that get featured by Mashable and other huge media sites.
Tip #3. ‘Spy’ on Your Competition
Last but not least, use a tool like Open Site Explorer to ‘spy’ on the competition.
The point isn’t to copy the competition. It’s to reverse-engineer.
HOW are they getting those links? What’s the broader strategy, or specific campaigns they’re running? And how can you take a similar approach, but leverage your strengths to 10x the quality?
For example, the Hard Rock San Diego has run holiday promotions and been featured in these publications in the past. Now how can you extrapolate that for next year’s promotion and outreach?
Constraint #3. Money
Everyone’s tight on money. But if you’re ESPECIALLY strapped, you should leverage
child labor and elbow grease.
Specifically, you need to hunt down and develop as many partnerships as possible. And as these will take a bit of time to develop organically, you’ll need to have realistic expectations to know they won’t payoff tomorrow or next week. But the future payoff years from now will be astronomical if done properly.
In each case, you’re looking for existing audiences or communities of like-minded people (whether that’s potential customers or partners), and doing your best to expose yourself to them. (Maybe I should re-phrase that last part?)
Hope you’re ready to hustle.
Tip #1. Cross Promotion
Cross-promotions are boring, tired, and… effective if done correctly.
The trick is to find complementary businesses, who aren’t obviously competitive, but target similar customer segments with similar value propositions.
That means a law firm might be the perfect partner for an accountant if you’re looking for high net worth people who invest in real estate. Except, you know, then you have to deal with boring lawyers who just talk about boring cases all day.
Start by researching local associations to find a list of members, or upcoming events you might be able to attend (more on that in a second). You can also try LinkedIn, using the prospecting list features to get updates on potential partners to reach out to.
Tip #2. Targeted Outreach
The best use of social media is to assist broader PR efforts, not just sit around wasting hours in a Twitter chat.
Instead, you can use it to find, research and contact journalists or bloggers who might be interested in what you have to say. The broader goal here isn’t one-to-one communication, but one-to-many (with help from the people who can put you in front of huge audiences).
PR agencies are paid for access to their list of journalists and bloggers. But you can manually build your own by outsourcing to Upwork (or similar) at a tiny fraction of the cost (remember that whole Toggl and Time Doctor discussion?).
You can also use a tool like Followerwonk, which is like Google Analytics for Twitter, to get a list of socially active bloggers to collaborate on promotions.
Tip #3. Events & Networking
If the goal is to piggyback on these larger communities to gain access to customers or other potential partners, don’t just attend events. Get involved.
Help them set up and take down. Try to speak, host, or sit on a panel. Volunteer for behind-the-scenes meetings or contribute your expertise on particular topics. Whatever it takes to get an in-road, and thus more leverage or influence within that community.
One clever approach by Hakka Labs involved them recording audio sessions from various dev-focused meetups and then providing it as a helpful podcast to all the attendees for free. In exchange, group organizers were more than happy to help promote this link and resource to their audience.
The best way to grow significantly is through doubling down on big wins.
Surprisingly, embracing your constraints can help by focusing the limited resources you do have in a single direction.
The good news is that all of these tactics listed here have a single thing in common… they’re all insanely simple. There’s no clever ‘growth hacking’ techniques required.
That’s because the most difficult thing to do properly, is execute.
Complexity often means things take longer, require more people, and cost more.
While keeping it simple (stupid) is the easiest way to prioritize results over theory.
About the Author: Brad Smith is a founding partner at Codeless Interactive, a digital agency specializing in creating personalized customer experiences. Brad’s blog also features more marketing thoughts, opinions and the occasional insight.